Effective Communication
Cultures that depend on explicit messages conveyed through the spoken or written word is known as ____
Which of the following is one of the three main components of the active listening process?
Immediately before you provide feedback during the listening process you must _____________.
An example of how our emotions affect how we communicate would include ______.
During a group meeting, nadia comments, _____. she is performing a maintenance role.
Messages sent between and among the different hierarchical levels across organizations is known as Lateral communication.
___ is a casual form of sharing information between employees across company divisions.
_____ is the process of screening and then manipulating a message from a sender before passing it on to the intended receiver
____ is the way in which our interpretations of situations clash with the perceptions of others.
Which of the following describes the communication barrier of filtering?
Messages sent from the lower levels of the organizational hierarchy to the high levels.
Cultures in which meaning is conveyed through body language, nonverbal cues, and the circumstances in which the communication is taking place is known as _____.
Which of the following is true about conversational taboos?
The capacity to communicate and understand information between people and organizations is known as _____.
The ability to give and exchange information_______.
The tendency to believe that your culture or ethnicity is superior to everyone else’s is known as ?
The transmission of wordless cues between people is known as ?
Which of the following describes a euphemism as a complicating factor in communication with members of other cultures?
When communications originate at the lower levels of an organization and are sent to upper management, we call this ______ communication.
The ability to transmit messages through ___.
Which of the following describes the barrier of differing perceptions?
E-mail etiquette ______.
Which of the following can we do to reduce misunderstanding and misinterpretation?
____ is a type of communication that occurs when one individual creates and spreads untrue or inaccurate information through the organization
The transmission of messages established and approved by the organizational hierarchy.
A(n) _____ does not distract a user and calls no attention to itself.
Intense feelings indirect at a specific object or person is known as emotion.
Messages communicated through the written word, such as ______.
Upward communication are Messages sent from the higher levels of the organizational hierarchy to the lower levels
During a negotiation, making an initial offer leads to the ________ bias.
Which of the following is an example of nonverbal communication?
Which of the following describes the lateral communication flow?
_______ is the act of understanding and remembering what is being said as well as making an effort to empathize with the speaker’s feelings and thoughts and the situation at hand.
______ is the act of transmitting thoughts, processes, and ideas through a variety of channels
Which of the following describes a high-context culture?
Effective communication skills are based primarily on a support agent's ability to ____.
_______is the way listeners pay attention to the signals sent from the speaker
Egotism is an example of _________________ that interferes with effective communication.
A type of communication that occurs when a group of people broadcast information within a larger group is known as cluster chain .
An unofficial line of communication only individually .
Exposure to an overwhelming amount of information is known as ______.
The tendency to believe your culture or ethnicity is superior to everyone else’s is one of the major barriers to cross-cultural communication. Which of the following is what this barrier is called?
____is the act of concentrating on the true meaning of what others are saying.
The way active performant provide feedback to the speaker is known as responding